Luck88 Privacy Policy – Malaysia Player Personal Data Protection

At luck88, your privacy is not just a legal obligation — it is a core part of our commitment to player trust. Every time you register, log in, make a deposit, or simply browse our platform, certain information is collected to enable us to provide you with the best possible service.

This Privacy Policy applies to all users of the luck88 platform, including registered members and website visitors. By continuing to use our platform, you agree to the data protection practices described in this document. If you do not agree with any part of this policy, please contact our support team before continuing.

Luck88 collects two main categories of information: information you provide directly, and information collected automatically while you use our platform.

Information you provide directly:

• Full name, date of birth, and identification number (MyKad) or passport during the registration and KYC verification process.
• Email address and mobile number used for your account and communications.
• Residential address submitted during KYC verification.
• Payment method information, including registered bank account or eWallet details.
• Transaction history including deposits, withdrawals, and wagering activity on the platform.
• Any communication you send to our support team via live chat or email.

Information collected automatically:

• IP address, web browser type, operating system, and device used to access the platform.
• Login session data including access time, session duration, and pages visited.
• Cookie data and similar tracking technologies for user experience and security purposes.
• Geographic location based on IP address for regional verification and account security purposes.

All information collected by luck88 is used for specific and legitimate purposes. We do not use your data for purposes unrelated to the provision of platform services without informing you in advance.

Luck88 only processes your personal data when a valid legal basis exists — either to fulfill a service contract with you, to comply with legal obligations, or based on the platform's legitimate interests that do not override your fundamental rights as a user.

Your data security is an absolute priority at luck88. Our platform is equipped with multiple layers of technical and organizational protection to ensure your information remains safe from unauthorized access, leaks, or misuse at all times.

• 256-bit SSL Encryption: All data transmitted between your browser and luck88's servers is protected with industry-standard Secure Socket Layer (SSL) encryption.
• Secure Data Storage: Personal and financial data is stored on servers protected by multi-layered firewalls and real-time intrusion detection systems.
• Two-Factor Authentication (2FA): You can enable two-factor authentication for an added layer of security on your luck88 account.
• 24-Hour Monitoring: Our cybersecurity team monitors platform activity around the clock to identify and respond to any threats promptly.
• Restricted Access: Only authorised luck88 staff with a legitimate work requirement may access player personal data.

Luck88 does not disclose your personal information to third parties except in the following limited and controlled circumstances:

• Payment service providers: Required transaction information is shared with providers such as FPX, local bank payment gateways, and eWallet providers to process your deposits and withdrawals.
• KYC verification partners: Trusted third-party identity verification service providers may process your KYC documents on behalf of luck88, subject to strict confidentiality agreements.
• Legal requirements: luck88 will disclose information to competent authorities when required to do so by law, court order, or a legitimate request from a regulatory body.
• Fraud prevention: In cases where fraud or financial crime is suspected, certain information may be shared with the relevant law enforcement agencies.

All third parties that receive luck88 players' personal data are required to comply with data protection standards equivalent to or higher than our own. luck88 does not permit these third parties to use your data for their own marketing purposes.

Luck88 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how players interact with our website. Cookies are small text files stored in your web browser when you visit the luck88 platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information about how you use the platform to help us improve the user experience. All data is collected anonymously.
• Functional Cookies: Saves your preferences such as language, display settings, and login information for a smoother return experience.
• Analytics Cookies: Used to understand overall platform usage patterns for continuous improvement purposes.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the luck88 platform.

Luck88 retains your personal data only for as long as necessary to fulfill the original purpose of collection or to comply with applicable legal requirements. Retention periods vary by data type:

• Active account data: Retained for the duration your account is active and for an additional period after account closure to meet legal requirements.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with applicable financial and tax legal requirements.
• KYC Documents: Retained for the lifetime of the account and for the period prescribed by anti-money laundering laws after account closure.
• Support communication logs: Retained for three (3) years from the date of last interaction.
• Log and security data: Retained for twelve (12) months for security investigation purposes if required.

When data is no longer needed and there is no legal obligation to retain it, luck88 will delete or anonymise that data in a secure and irreversible manner.

As a luck88 player, you have certain rights regarding your personal data. We respect these rights and are committed to helping you exercise them without unnecessary barriers.

Luck88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or platform service improvements. Whenever material changes are made, we will notify you via your registered email or through a clear in-platform notification.

The "Updated" date at the top of this document will always reflect the latest version of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of the luck88 platform following any changes to this Privacy Policy constitutes your acceptance of and agreement to the updated version. If you do not agree with the changes, please discontinue use of the platform and contact us for further guidance.